Kodak’s eService, a new KODAK Service and Support web portal, makes it easier for customers of KODAK Service and Support to submit, check and manage orders through a centralized location. The service is available for Kodak’s Document Imaging Channel & Manufacturing Service Partners and Kodak’s Retail Print Services customers.

With eService, users can easily administer their KODAK Service and Support activity with a direct view into an Install Base (iBase) of service records. Assisting customers with initiating, creating and viewing their service calls, eService facilitates a constant communication channel between Kodak’s customers and their service reps., offering users an easier, faster method for submitting, viewing and managing their service requests.

Assisting with the precision of service records between KODAK Service and Support and its customers, Kodak’s eService helps both parties maintain accurate service entitlements, product counts and customer contact information. Data accuracy is also improved with the ability for customers to submit their service change requests directly into Kodak’s eService.

As the world’s foremost imaging innovator, Kodak helps consumers, businesses, and creative professionals unleash the power of pictures and printing to enrich their lives.